Terms of service
Last updated 27 August 2026
These terms cover your subscription to TorqueDesk. They are written to be read, not to be survived.
1. What the service is
TorqueDesk answers phone calls on behalf of your business. When someone rings a number you have forwarded to us, an automated receptionist answers, asks about the job, and where you have connected a calendar, books the work into it.
It is a receptionist, not a tradesperson. It takes bookings; it does not do the work, quote formally on your behalf, or enter contracts for you.
2. Getting started
Setup is done with you, not by a form. Before your line goes live we confirm your number, connect your calendar, and place a test call. You are not live until that has happened, and we will tell you when it has.
You need to give us accurate details about your business — your hours, your service area, what you do and what you don't. The receptionist can only be as right as what you tell it.
3. What it costs, and when you pay
The subscription is a flat monthly fee at the price shown on our pricing page when you sign up. There are no per-call charges and no call caps.
Payment is monthly in advance and renews automatically until you cancel. Payments are processed by Stripe; we do not hold your card details.
We are the seller of record. GST is included in the price where it applies, and your invoice will show it.
If we change the price, we will tell you at least 30 days before it affects you, and you can cancel before it does.
4. Cancelling
You can cancel at any time. There is no lock-in contract and no exit fee. Your service continues to the end of the month you have already paid for, and is not renewed after that.
We do not refund part-months.
To cancel, email us. We will confirm in writing and tell you the date your service ends.
5. What we ask of you
- Use the service for your own business, and don't resell it as your own.
- Don't use it for anything unlawful, or to call or message people who have asked not to be contacted.
- Keep your sign-in details to yourself. Anything done through your account is treated as done by you.
- Tell us promptly if your business details change — especially your hours and service area.
6. What we can and can't promise
We aim to answer every call, all day and all night, and we build for that. We cannot promise the service will never be interrupted: phone networks fail, providers have outages, and equipment breaks. When something goes wrong we fix it as fast as we can and we tell you what happened.
We do not promise a particular number of bookings, a particular amount of revenue, or that the receptionist will handle every conversation perfectly. It is software talking to members of the public, and it will occasionally mishear or misunderstand. Your calls and bookings are visible to you so you can check them.
7. If something goes wrong
Our liability to you for any month is limited to the subscription fee you paid for that month.
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where our liability can be limited under that law, it is limited to resupplying the service or paying the cost of having it resupplied.
8. Your information, and your customers'
How we handle call information, transcripts and calendar access is set out in our privacy policy, which forms part of these terms. In short: we do not record audio, transcripts are deleted after 12 months, and your data stays in Australia.
The details your customers give us belong to your business. If you leave, you can ask us for them.
9. Ending it from our side
We can suspend or end the service if a payment fails and is not fixed after we ask, or if the service is being used in a way that breaks section 5. Except where the law or the seriousness of the breach makes it impossible, we will contact you before we do.
If we discontinue the service entirely, we will give you at least 60 days' notice and refund any period you have paid for beyond the end date.
10. Changes to these terms
If we change these terms in a way that matters to you, we will tell you at least 30 days beforehand. Continuing to use the service after that means you accept the change; cancelling before it takes effect means you don't have to.
11. Law
These terms are governed by the laws of Queensland, Australia, and the courts there have jurisdiction.
12. Contact
TorqueDesk
ABN 68 620 762 606
support@torquedesk.com.au